At Backyard Oasis, we realize that many questions arise when considering the addition of your new custom pool.
Please find answers to some of our most frequently asked questions below, from the pool building process, to the pool design, pool maintenance, etc. If you do not see your concern listed, please get in touch with the Backyard Oasis staff, who are highly trained to answer any questions you may have when beginning the construction of your backyard dream.
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There are so many great folks at Backyard Oasis (Maddy, Andy, Nick, Josh…), but today I want to give a shout-out to Brandi. Brandi is who you call after your pool is complete and the BO team has moved on to another project. Of course, this is when new pool owners have the most questions. (We sure did!) Brandi was always there for us, by phone, email, and text. Sometimes our questions required her to consult other staff, and on those occasions, she got back to us in a flash. Most recently, she had our heater hooked up, our filter output adjusted, and our Prowler vacuum replaced — all in the same day! Brandi is a rock star!
I had a good experience with Backyard Oasis. The pool renovation went relatively smoothly, and the few issues I had were addressed promptly and courteously. The end result was just amazing. I want to give a special shout out to Brandi. She went above and beyond communicating and coordinating our warranty services, and was an exceptionally responsive!